Whether you have questions about our products, need assistance with your account, or simply want to share feedback, our dedicated team is here to help. Feel free to reach out to us via email, phone, or through the contact form below.
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FAQS
Most frequently asked questions
What's in it for me with Orkkestra?
You save time by automating the sending of your invoices from Salesforce, money because many governments offer tax incentives or subsidies to support the digital transition, and total peace of mind by being in immediate compliance with legal obligations.
Do I need to install new software on my computer?
No, Orkkestra integrates directly into your current Salesforce interface. If you know how to use your Opportunities or Accounts, you will know how to use Orkkestra.
Is my data leaving Salesforce for billing?
No, Orkkestra is a 100% native app. Unlike other solutions that sync your data to an external server, the entire billing process happens inside your secure Salesforce environment.
Is Orkkestra replacing my accountant?
On the contrary, it makes his job easier! Orkkestra automates the sending of clean and structured data to its accounting software (Winbooks, Sage, etc.), eliminating manual encoding errors.
What is Peppol and why is it required?
Peppol is a secure network that automates the exchange of invoices between software in XML format. It becomes mandatory to eliminate data entry errors, guarantee the authenticity of documents and speed up payments on an international scale.
Who accompanies me in case of technical need?
You benefit from human and local support provided by Orkkestra's experts. Our team accompanies you from installation to daily use to guarantee the continuity of your billing.